Deliver Results 2014-06-08T17:59:15-04:00

The Big Think Revenue Generator™

Deliver Results

Deliver Results

Expand the sections below to see how we think about this component:

Success Metrics

  • Average time required to deliver a standard product
  • Average time required to deliver a custom product
  • Average time to start a project/engagement
  • Average response time to support requests
  • Speed of problem resolution on support line
  • Return support call frequency (percentage of customers who have to contact you again to get an issue resolved)
  • Percentage of support calls that yield total resolution by customer standards
  • Percentage of support calls that generate additional sales
  • Ability for production to meet market demand volume
  • Percentage of customers who purchase again
  • Percentage of customers who refer others
  • Net Promoter Score (how likely a person is to tell others about you)


Deliver Results

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