The Big Think Revenue Generator™
Deliver Results
Expand the sections below to see how we think about this component:
Success Metrics
- Average time required to deliver a standard product
- Average time required to deliver a custom product
- Average time to start a project/engagement
- Average response time to support requests
- Speed of problem resolution on support line
- Return support call frequency (percentage of customers who have to contact you again to get an issue resolved)
- Percentage of support calls that yield total resolution by customer standards
- Percentage of support calls that generate additional sales
- Ability for production to meet market demand volume
- Percentage of customers who purchase again
- Percentage of customers who refer others
- Net Promoter Score (how likely a person is to tell others about you)
